Museum Entry is sold out for Sunday, April 11. Details

Member FAQ and Services

  • If I live outside of Illinois, can I visit MSI?

    We expect that our guests will follow the requirements in Chicago’s Emergency Travel Order. If you are unable to do so, please reschedule your visit.

  • Do I have to wear a face covering?

    Face coverings that fit snugly over the nose and mouth are required for everyone ages 2 and older—regardless of vaccination status.

    • They must be worn at all times at the Museum unless actively eating while seated in designated areas.
    • Masks with vents, bandanas, and face shields worn alone are not permitted. (Learn more about proper mask wearing.)
    • If wearing a costume, a snug-fitting face covering must be worn in addition to any character mask.
    • Any guest refusing to wear a face covering meeting these requirements will be asked to leave the Museum with no refund.
  • What exhibits and experiences are open?

    All but a few exhibits and experiences are open and ready for your visit. Many have been modified or adapted to create physical distancing, including reduced capacity in the Giant Dome Theater. Tours inside Coal Mine and on-board the U-505 submarine are suspended, although the U-505 Submarine exhibit remains open. The Idea Factory and Future Energy Chicago exhibits are closed.

  • How are you keeping guests and employees safe?

    We have implemented comprehensive new procedures to ensure guests and staff remain safe. These include:

    • Limiting daily admission to below 25% of building capacity.
    • Requiring timed admission tickets online, to regulate guest admittance.
    • All staff and guests ages 2 and older are required to wear face coverings.
    • Modifying exhibits and experiences to maintain physical distancing, and temporarily closing a few where this is not currently possible.
    • Frequent disinfecting of high-touch areas.
    • Readily available hand sanitizer throughout the Museum.
    • Daily health survey of employees, who must stay home if they are sick.
    • We also ask guests who are sick to stay home.
  • What if I am not feeling well or have recently been outside Illinois?

    Please visit at another time if you are sick, experiencing potential COVID-19 symptoms, think you may have been exposed, or have within the past 14 days been to states affected by the Chicago Emergency Travel Order. If you already have tickets, our Call Center is ready at (773) 684-1414 or tickethelp@msichicago.org to help you rebook.

  • What if I don’t bring or forget a face covering?

    Masks are available for purchase in the Museum Store.

  • How are you creating physical distance for guests?

    Exhibits have been modified to create safe distancing for guests, and a few have been temporarily closed where that is not possible. Elevators are limited to one family or group, and some are designated as “up” or “down” only.

  • What are your cleaning procedures?

    We are using CDC-approved products to disinfect high-touch areas every 30 to 60 minutes during business hours. All surfaces are disinfected nightly, and hand sanitizer is readily available throughout the building. 

New Membership

  • What types of memberships do you offer and how much do they cost?

  • How can I purchase a membership?

  • Can I apply the costs of a Museum visit toward the cost of a membership?

  • If I purchase a membership today, when can I begin using it?

  • How many guests does my membership allow me to get into the Museum?

  • How do I purchase a gift membership?

  • Do you offer student or senior discounts on membership?

  • Do you offer teacher discounts on membership?

  • How long is my membership valid?

  • I'm planning to visit the Museum for the first time since becoming a member. What do I do?

  • Is there a member code of conduct?

Tickets

Using Your Membership

  • How do I validate parking?

  • How can I update my contact information?

  • I have changed my mind and would like to receive a refund for my membership.

  • How long does it take to receive my membership card(s)?

  • I lost my membership card(s). How do I get replacement card(s)?

  • What should I do if I don't have my membership card when I visit?

  • Do my children get their own membership cards?

  • What are the guidelines for place of residence and number of people who can receive benefits at the Dual and Family Levels?

  • Can my teenage children use my membership card to take advantage of benefits?

  • Can I let a friend or family member not listed on my membership use my card?

  • I'm a grandparent with a Family Level membership. Can my adult children use my membership to bring my grandkids?

  • Can my caregiver visit MSI with my children but without me?

  • If I want to upgrade to a higher membership level, do I have to wait until my current membership expires?

  • Does my MSI membership allow me to visit other museums for free or at a discount?

  • Does the Museum share my contact information?

  • Can I have a receipt for my taxes?

  • Can I bring my grandchildren to the Museum under the Family membership?

Renewing Memberships

Member Service Form

Fill out my online form.