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Member FAQ and Services

  • Do I need to show proof of COVID vaccination to enter?

    In accordance with changes to City of Chicago and State of Illinois COVID mandates, MSI no longer requires guests to show proof of COVID-19 vaccination to enter the Museum.

  • Do I have to wear a mask?

    While MSI no longer requires wearing masks to enter the Museum, the exhibits, classrooms and lab activities with limited space for physical distancing will have still have mask requirements. These include the U-505 On-board Tour, Coal Mine, Dissect an Eye at MSI, and the Wanger Family Fab Lab.

    In spaces that require them, masks will be provided and are required for everyone ages 2+ regardless of vaccination status. They must be worn to fit snugly and fully over the nose and mouth for the entire time in the space. If you do not follow these mask guidelines, you will not be permitted in such spaces.

    If you are unable to medically tolerate a mask and need a mask exemption, please inform the staff at the entry of these spaces who will provide you with an exemption form to complete.

  • How do I request an accommodation for accessibility or medical reasons?

    We are happy to assist in planning a visit around specific individual needs. Learn more about the kinds of accommodations available with advance notice. Please complete the Guest Service Request form at least a week in advance of your visit to request assistance or accommodations (some requests may require more time).

    Mask policy accommodations

    Masks are still required in some Museum areas due to limited space for physical distancing in these areas. These include the U-505 On-Board Tour, Coal Mine, Dissect an Eye at MSI, and the Wanger Family Fab Lab. If you are unable to medically tolerate a mask and need a mask exemption, please inform the staff at the entry of these spaces who will provide you with an exemption form to complete.

  • What if I am not feeling well or have recently been outside Illinois?

    Please reschedule if anyone in your group is experiencing potential COVID-19 symptoms, awaiting COVID test results or has tested positive, or may have had recent COVID close contacts. If you have recently traveled, we expect that you will comply with the current City of Chicago Emergency Travel Advisory.

    If you already have tickets, our Call Center is ready at (773) 684-1414 or tickethelp@msichicago.org to help you rebook.

New Membership

  • What types of memberships do you offer and how much do they cost?

  • How can I purchase a membership?

  • Can I apply the costs of a Museum visit toward the cost of a membership?

  • If I purchase a membership today, when can I begin using it?

  • How many guests does my membership allow me to get into the Museum?

  • How do I purchase a gift membership?

  • Do you offer student or senior discounts on membership?

  • Do you offer teacher discounts on membership?

  • How long is my membership valid?

  • I'm planning to visit the Museum for the first time since becoming a member. What do I do?

  • Is there a member code of conduct?

Tickets

Using Your Membership

  • How do I validate parking?

  • How can I update my contact information?

  • I have changed my mind and would like to receive a refund for my membership.

  • How long does it take to receive my membership card(s)?

  • I lost my membership card(s). How do I get replacement card(s)?

  • What should I do if I don't have my membership card when I visit?

  • Do my children get their own membership cards?

  • What are the guidelines for place of residence and number of people who can receive benefits at the Dual and Family Levels?

  • Can my teenage children use my membership card to take advantage of benefits?

  • Can I let a friend or family member not listed on my membership use my card?

  • I'm a grandparent with a Family Level membership. Can my adult children use my membership to bring my grandkids?

  • Can my caregiver visit MSI with my children but without me?

  • If I want to upgrade to a higher membership level, do I have to wait until my current membership expires?

  • Does my MSI membership allow me to visit other museums for free or at a discount?

  • Does the Museum share my contact information?

  • Can I have a receipt for my taxes?

  • Can I bring my grandchildren to the Museum under the Family membership?

Renewing Memberships

Member Service Form

Fill out my online form.