Member FAQ and Services
New Membership
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Can I apply the costs of a Museum visit toward the cost of a membership?
Yes! Museum Entry (only) can be applied toward the purchase of a new membership, up to one week from your original Museum visit. You will receive credit for up to one adult for the Individual Level, up to two adults for Dual and two adults and up to four children for the Family Level.
For example:
- A family of two adults and their five children visit MSI, accompanied by two cousins, on January 1
- The family purchases Museum Entry and Coal Mine tickets during their visit
- The family purchases a Family Level membership on January 5
In this scenario, the family will receive credit for Museum Entry costs for two adults and four of their children. Museum Entry costs for their fifth child and two cousins, as well as the costs of all Coal Mine tickets, would not be applied to the cost of membership.
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What types of memberships do you offer and how much do they cost?
The Museum offers multiple membership levels, so there’s bound to be one that’s right for you!
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How can I purchase a membership?
We offer three easy ways to become a member:
- Online. You will receive a confirmation email that you can print and bring to the Membership Service Desk in the Entry Hall. Become a member online.
- Onsite. You will receive a temporary card to use until your permanent card arrives.
- Phone. You will be given a transaction number you can use to verify your membership at the Membership Service Desk in the Entry Hall.
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If I purchase a membership today, when can I begin using it?
You can begin using your membership immediately—and we hope you do! If you purchase online or by phone and visit the same day, just bring your confirmation email or proof of purchase confirmation number and you will be provided with a temporary card. If you purchase your membership onsite at the Museum, you will be issued a temporary card once your transaction is complete.
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I'm planning to visit the Museum for the first time since becoming a member. What do I do?
Skip the lines! As long as you bring your membership card, valid photo ID and any additional tickets you may have purchased in advance (printed or on your mobile device), you can go straight to the entry check point at the top of the escalators leading into the Museum. If you need to purchase tickets onsite or need additional assistance, visit the Membership Service Desk in the Entry Hall. If you have your member ID and card you can also purchase tickets at the self-service kiosks outside of the Members Lounge and near select exhibits.
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How long is my membership valid?
Membership is valid for one full year and expires on the last day of the purchased month.
If you are renewing, your new membership year will begin on the first day of the month after your current membership expires.
There's never a penalty for renewing early and your benefits will be extended for another year from the original expiration date. For example, if your membership expires on August 31 and you renew on July 15, your next membership year will still begin on September 1 (not July 15).
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Do you offer teacher discounts on membership?
Yes, Illinois teachers receive a $20 discount off all regular membership levels, when they present a valid employment ID. The discount does not apply to gift memberships and cannot be combined with other promotional offers.
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Do you offer student or senior discounts on membership?
Seniors and students receive $20 off the Individual and Dual Level memberships only, when they present a valid photo or student ID. The discount does not apply to gift memberships and cannot be combined with other promotional offers.
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How do I purchase a gift membership?
You may purchase a gift membership online, by phone at (773) 947-3161 or in person at the Membership Service Desk in the Entry Hall or the Members Lounge on the Main Level.
Tickets
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Which exhibitions and experiences require additional tickets and fees?
Depending on membership level, members are entitled to free or discounted tickets for exhibitions and experiences that are not included in Museum Entry, and require additional fees, including:
Coal Mine • U-505 Submarine On-Board Tour • WOW! Tour • Giant Dome Theater • Wanger Family Fab Lab Workshops • Future Energy Chicago • The Science Behind Pixar
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Can I purchase tickets for special exhibitions and tours in advance?
Yes, you may secure your preferred dates and times for these and other special exhibitions and experiences by purchasing advance tickets online or by phone at (773) 947-3161.
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How much are the discounted tickets for members?
See below for a comparison of pricing for the general public (as part of Explorer ticket packages) and for MSI members.
Member Ticket Pricing
Non-member pricing shows the cost of an item when added to an Explorer 1 ticket package. Items below are only available to non-members as part of Explorer ticket packages.
Adults MEMBER
AdultsChildren
(3-11)MEMBER
Children
(3-17)Museum Entry $21.95 FREE $12.95 FREE The Science Behind Pixar $14 $7 $11 $7 Coal Mine $12 $11 $9 $8** U-505 On-board Tour $12 $11 $9 $8** WOW! Tour $12 $11 $9 $8 Giant Dome Theater $12 FREE/$6* $9 FREE/$4.50* Wanger Family Fab Lab $12 $11 $9 $8 Future Energy Chicago $12 $11 $9 $8 * Price after free yearly Giant Dome Theater tickets (allotment varies by membership level).
** Family members can select one free tour of one of the following experiences each year: Coal Mine, U-505 On-board and WOW! Tour each year.
Using Your Membership
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How do I validate parking?
Members who receive free or discounted parking can have their parking tickets validated at the following convenient locations:
- Membership Service Desk in the Entry Hall
- Members Lounge on Main Level 2
- Members-only self-service kiosk located outside the Members Lounge on Main Level 2 (active member ID or card required)
- Self-service kiosks outside of select exhibit entrances: Coal Mine, The Science Behind Pixar, U-505 Submarine, Giant Dome Theater (active member ID or card required)
Parking validation is limited to one car per membership account per visit.
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How can I update my contact information?
You can update your membership account information online, by phone at (773) 947-3161 or in person at the Membership Service Desk in the Entry Hall.
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I have changed my mind and would like to receive a refund for my membership.
We hope that never happens! Unfortunately, memberships are not refundable for any reason.
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How long does it take to receive my membership card(s)?
Your membership card(s) should arrive in the mail about four weeks from time of purchase, but it could take slightly longer if you joined during a particularly busy time of year, such as spring break, the summer months and the holiday season. Until your cards arrive, you can visit using a confirmation email, temporary card or proof of purchase confirmation number.
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I lost my membership card(s). How do I get replacement card(s)?
You can request a new card online or by phone at (773) 947-3161.
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What should I do if I don't have my membership card when I visit?
Stop by the Membership Service Desk in the Entry Hall to receive a one-day temporary membership card and request a replacement card, if needed.
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Do my children get their own membership cards?
No. Depending on your membership level, we only issue cards to one or both heads of household.
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What are the guidelines for place of residence and number of people who can receive benefits at the Dual and Family Levels?
Dual and Family Level membership include benefits for up to two adults living in the same household, plus one guest accompanying the member. In addition, Family Level membership includes all children under 18 residing in the member’s household.
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Can my teenage children use my membership card to take advantage of benefits?
Yes. Under the Family Level membership, Teenagers between the ages 16 and 18 with a proper ID will receive free Museum Entry for themselves and one guest, without a parent present. Children under the age of 15 require adult supervision in the building at all times.
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Can I let a friend or family member not listed on my membership use my card?
No. Membership benefits are nontransferable. Members who transfer their cards to others are subject to having their membership benefits revoked.
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I'm a grandparent with a Family Level membership. Can my adult children use my membership to bring my grandkids?
No. Membership benefits are nontransferable. Members who transfer their cards to others are subject to having their membership benefits revoked.
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Can my caregiver visit MSI with my children but without me?
Yes! If you have a Family Level membership, your caregiver can use your membership benefits when they visit with your child(ren). Just be sure to notify us about the caregiver at the time of membership purchase or prior to the caregiver’s first visit. Please note that caregivers are not permitted to bring a guest and are required to present your membership card and their photo ID at the Membership Desk in the Entry Hall.
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I recently renewed my membership but then I received another renewal notice. Did you receive my payment?
Please allow three weeks to receive and process a renewal by mail. If you sent in your payment, please accept our apologies and disregard the subsequent notice; it’s likely that your payment and our notice crossed paths in the mail.
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I recently renewed my membership, but have not yet received my new membership card(s). Can I still visit the Museum?
Absolutely! Please call us at (773) 947-3161 before you visit to verify your renewal.
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If I want to upgrade to a higher membership level, do I have to wait until my current membership expires?
No. You may upgrade to a higher level at any time. To upgrade, you must pay the price differential between the two levels. Please note we do not prorate upgrades based on the number of remaining months of membership, which means your membership will continue to have the same expiration date. To upgrade, please call us at (773) 947-3161.
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Does my MSI membership allow me to visit other museums for free or at a discount?
Yes. MSI members at Dual and Family Levels receive free or discounted admission to more than 300 Association of Science and Technology Center (ASTC) museums around the world, and members at all levels receive 50% off general admission to several museums in Illinois and Wisconsin.
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Does the Museum share my contact information?
The Museum of Science and Industry never exchanges or sells member email addresses. From time to time, we collaborate with other nonprofit organizations in the arts and culture sector to offer special promotions and interesting opportunities to our members. In such cases, we may exchange member names and postal addresses. If you do not want your name or mailing address shared with other arts and culture focused nonprofit organizations, please notify us at member(at)msichicago.org.
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Can I have a receipt for my taxes?
Yes. The letter you receive with your permanent membership cards also serves as your receipt for tax purposes. Please hold onto this until tax season as it cannot be reproduced.