Member FAQ and Services

    Member Service Form

    Fill out my online form.

    New Membership

    • How do I become a member?

    • Can I apply my Museum Entry tickets to a membership?

    • Do I need to re-add my digital membership card to my digital wallet?

    • Do I need to get a new printed card?

    • Is anything else changing?

    • If I purchase a membership today, when can I begin using it?

    • Do you offer membership discounts for seniors, students, or teachers?

    • How long is my membership valid?

    • Is there a member code of conduct?

    Using Your Membership

    • I'm planning to visit the Museum for the first time since becoming a member. What do I do?

    • Which exhibitions and experiences require additional tickets and what are the member prices?

    • How does parking as a member work?

    • How can I update my contact information?

    • I have changed my mind and would like to receive a refund for my membership.

    • How long does it take to receive my membership card(s)?

    • I lost my membership card(s). How do I get replacement card(s)?

    • Can my teenage children use my membership card to take advantage of benefits?

    • Can I let a friend or family member not listed on my membership use my card?

    • Can my caregiver visit Griffin MSI with my children but without me?

    • Does my Griffin MSI membership allow me to visit other museums for free or at a discount?

    • Does the Museum share my contact information?

    Renewing Memberships

    • Will I lose time on my membership if I renew early?

    • If I want to upgrade to a higher membership level, do I have to wait until my current membership expires?

    • How does Auto-Renew work?