When is MSI open?
MSI has reopened to the public. See Museum Hours.
What exhibits and experiences are open?
All but a few exhibits and experiences are open and ready for your visit. Many have been modified or adapted to create physical distancing, including reduced capacity in the Giant Dome Theater. Tours inside Coal Mine and on-board the U-505 submarine are suspended, although the U-505 Submarine exhibit remains open. The Idea Factory and Future Energy Chicago exhibits are closed.
How are you keeping guests and employees safe?
We have implemented comprehensive new procedures to ensure guests and staff remain safe. These include:
- Limiting daily admission to below 25% of building capacity.
- Requiring timed admission tickets online, to regulate guest admittance.
- All staff and guests ages 2 and older are required to wear face coverings.
- Modifying exhibits and experiences to maintain physical distancing, and temporarily closing a few where this is not currently possible.
- Frequent disinfecting of high-touch areas.
- Readily available hand sanitizer throughout the Museum.
- Daily health survey of employees, who must stay home if they are sick.
- We also ask guests who are sick to stay home.
Do I have to wear a face covering?
All staff and guests ages 2 and older must wear face coverings inside the Museum, as required by city and state guidelines.
If you are unable to safely wear a face covering due to a medical condition or a disability, please use our Guest Services Request form to submit an accommodation request at least 48 hours ahead of your visit. A staff member will follow up with you.
What if I am not feeling well?
Please visit at another time if you are sick, experiencing potential COVID-19 symptoms, think you may have been exposed, or have within the past 14 days been to states affected by the Chicago Emergency Travel Order, including Wisconsin, Iowa and Missouri. If you already have tickets, our Call Center is ready at (773) 684-1414 or firstname.lastname@example.org to help you rebook.
How are you creating physical distance for guests?
Exhibits have been modified to create safe distancing for guests, and a few have been temporarily closed where that is not possible. Elevators are limited to one family or group, and some are designated as “up” or “down” only.
What are your cleaning procedures?
We are using CDC-approved products to disinfect high-touch areas every 30 to 60 minutes during business hours. All surfaces are disinfected nightly, and hand sanitizer is readily available throughout the building.
Planning Your Visit
What are your hours?
View the Museum's Hours.
Does the Museum offer free days?
MSI offers 52 free days each year to Illinois residents who show valid proof of residency.
How do I get to the Museum?
Can my children visit the Museum alone?
For the safety of our guests, all children should be accompanied by an adult at least 18 years of age or older.
Where can I get information on Chicago and where to stay while visiting the Museum?
Can I save on visiting MSI along with other Chicago attractions?
CityPASS includes premier entry to MSI and one special timed-entry experience, plus admission to four more top Chicago attractions, with total savings of 50% or more. CityPASS is valid for one general admission to each attraction during its nine-day validity period, so you don’t need to lock into a specific visit date. Purchase online for immediate delivery to your mobile device.
If I am early/late for my entry time, will I get into the Museum?
If you arrive early, we may ask you to wait for your entry time. If you are running late, we can’t always guarantee same-day admission due to our capacity limits, so please call us at (773) 684-1414 or email us at email@example.com to reschedule your visit.
With a timed-entry ticket, must I also leave the Museum at a certain time?
You are welcome to stay as long as you’d like. If you leave the building, such as to go to your car or get something to eat outside on our front lawn, your ticket will be rescanned for entry.
What is the Museum's Illinois Free Day schedule?
View the Museum's schedule of Illinois resident free days.
Do active military personnel, veterans, firefighters, police officers or teachers get in free?
United States military active-duty personnel and veterans, Illinois POWs, Chicago firefighters, Chicago police officers and Illinois teachers (pre-K through 12th grade) receive free Museum Entry for themselves by showing a valid occupation/military status I.D. when purchasing tickets onsite.
Where can I purchase tickets?
To purchase tickets to the Museum of Science and Industry, you may buy them online, by phone at (773) 684-1414, or at the Museum's ticket counters. Purchasing in advance ensures that you can avoid lines and receive tickets for the Giant Dome Theater film or special exhibits you'd most like to see.
What if I have trouble using your online ticketing?
Our online ticketing is compatible with almost any computer, smartphone, tablet or device. If you experience trouble using our online ticketing, please order by phone at (773) 684-1414 (option 3, then 1) during Museum hours. Outside Museum hours, fill out our Ticketing Help form, noting the device and operating system you are using.
What is your online ticketing fee?
There is no processing fee for Museum tickets purchased online.
I have a Chicago CityPASS. Can I add more exhibits online?
Additions to CityPASS tickets cannot be made via online ticketing. CityPASS holders can add special exhibits or other experiences during their express entry at Museum ticket counters.
Can I use online ticketing with my voucher, offer or coupon?
Vouchers, offers and coupons must be redeemed in person at Museum ticket counters. This also applies to reciprocal admission offered to members of participating ASTC institutions.
How do I reprint my tickets?
Your tickets can be reprinted by retrieving the email sent at the time of purchase. If you are unable to retrieve it, go to Buy Tickets and choose Resend Ticket Email. Guests who cannot access their order that way should call the Museum at (773) 684-1414 (option 3, 1).
What if I couldn't print or have lost my ticket?
As long as your purchase was completed, your ticket is still in our system. You can resend your ticket email (see How do I reprint my tickets? above) when your printer is working, or you may bring identification to the Museum's Will Call counter to have tickets reprinted there on the day of your visit.
I think I get reciprocal admission to MSI. Can I use online ticketing?
Reciprocal admission for members of participating ASTC institutions must be redeemed in person with your valid and current membership card from your institution. Before your trip, first check with your institution's membership department to confirm current reciprocity at MSI.
When is Marvel: Universe of Super Heroes going to be at MSI?
MSI has rescheduled the opening of Marvel: Universe of Super Heroes. The new dates are March 4, 2021 through September 6, 2021.
What if I have tickets for the original schedule of Marvel: Universe of Super Heroes?
Guests who purchased Marvel: Universe of Super Heroes tickets will be contacted at the email address provided with the initial order, with instructions on how to reschedule to a new date. If you do not receive that email, or need help with the reticketing process, please call (773) 684-1414 or email firstname.lastname@example.org.
Groups and Field Trips
Does the Museum offer group discounts? How do I book a group?
Find out about group visits to the Museum.
Where can I find tips for planning a field trip for my class?
For helpful hints on planning a field trip to the Museum, visit our Field Trips page.
Where can I find other teacher resources?
What are your resources for visits from home school families?
Your best place to start is our Home School Groups and Families page, which has information on admission policies, special Learning Labs, and tips for your visit. You can also sign up there for our quarterly home school e-newsletter.
At the Museum
Can I get food and beverages while there?
We are offering grab-and-go food and beverages at the Museum Café and at a new outdoor tent on our front lawn. The Brain Food Court and Finnegan’s ice cream parlor are closed at this time. Vending machines are not available.
Can I bring my own food? Where can I eat it?
You may bring in your own food to eat at designated eating areas. Limited seating is available at tables spaced for physical distancing. You may also eat outdoors on our front lawn.
Is photography allowed in the Museum?
Yes. Photos and videotapes for personal use may be taken inside the Museum, except in the Giant Dome Theater and in certain special exhibits or presentations. Due to safety concerns, tripods are not allowed. Photos, videotapes or audiotapes for any other use require advance notice and the express prior written permission of the Museum's Public Relations Department.
Do you have an area for nursing mothers at the Museum?
Nursing moms can breastfeed their babies in any public area of the Museum, with or without a cover based on their preference. Additionally, MSI offers a special nursing space in the Idea Factory exhibit. Moms who bottle feed may also feed their babies anywhere.
May I bring my own stroller, wheelchair or wagon?
Your own stroller and wheelchair is permitted inside the Museum, except in certain exhibits where posted. For the safety of our guests, wagons are not permitted.
Stroller and wheelchair rental are available in the Entry Hall. Please see our Amenities page for more details.
Is the Museum accessible to guests with disabilities?
Yes. Please read our Accessibility page to learn more.
My child has food allergies. Are there allergy-free options for us in the Brain Food Court?
The Brain Food Court offers a variety of lunch options including salads, sandwiches, pizza, pasta, market station, grill favorites, soup, fruits and desserts. There are gluten/dairy/nut free options; please check with our food service staff to confirm any ingredients.
For specific allergen information or questions regarding menu items in our Brain Food Court, Museum Café and Finnigan’s Ice Cream Parlor, please contact our Food Service Team at 773-753-6869. We ask that you contact the Food Service Team at least two weeks in advance of your visit to ensure you have the best dining experience while at the Museum. Please note that we do not have an allergen-free kitchen. Guests with special dietary needs or who suffer from sensitive or life threatening food allergies are welcome to bring pre-prepared foods to the Museum.
Are there AEDs at the Museum?
Automated external defibrillators (AEDs) are located throughout the Museum.
After Your Visit
How do I reach the Museum's Lost and Found?
Call the Museum's Coat Check at (773) 753-6862 to inquire about a lost item. While at the Museum, visit the Coat Check in the Entry Hall. Items turned in to our Lost and Found will be kept for 60 days.
How can I purchase Museum merchandise?
If you forgot to pick up a DVD of a Giant Dome Theater film, a fluffy chick or a plush Einstein while at the Museum, visit our online store. For a shopping experience that's beyond unique, visit the Museum Store, U-505 Store or The Kid's Stop Shop at the Museum. They've got everything from the educational to the out-of-this-world!
How can I sign up for the Museum's e-newsletter?
Keep up with the latest Museum news! Use the form at the bottom of this page, or any page on the website, to subscribe to our e-newsletter.
About the Museum
Where can I find Museum press releases or talk to someone in the Public Relations Department?
By accessing the Museum's online Press Center.
How can I request a ticket donation from the Museum for our fundraiser?
See our Donation Requests page for details and requirements.