MSI will close at 3 p.m. on Saturday, October 1. More info

FAQ

Planning Your Visit

Ticketing

  • Where can I purchase tickets?

    To purchase tickets to the Museum of Science and Industry, you may buy them online, by phone at (773) 684-1414, or at the Museum's ticket counters. Purchasing in advance ensures that you can avoid lines and receive tickets for the Omnimax film or special exhibits you'd most like to see.

  • What if I have trouble using your online ticketing?

    Our online ticketing is compatible with almost any computer, smartphone, tablet or device. If you experience trouble using our online ticketing, please order by phone at (773) 684-1414 (option 3, then 1) during Museum hours. Outside Museum hours, fill out our Ticketing Help form, noting the device and operating system you are using.

  • What is your online ticketing fee?

    Our processing fee for tickets purchased online is $1.50 per Museum Entry ordered.

  • Can I use online ticketing with my voucher, offer or coupon?

    Vouchers, offers and coupons must be redeemed in person at Museum ticket counters. This also applies to reciprocal admission offered to members of participating ASTC institutions.

  • How do I reprint my tickets?

    Your tickets can be reprinted by retrieving the email sent at the time of purchase. If you are unable to retrieve it, go to Buy Tickets and choose Resend Ticket Email. Guests who cannot access their order that way should call the Museum at (773) 684-1414 (option 3, 1).

  • What if I couldn't print or have lost my ticket?

    As long as your purchase was completed, your ticket is still in our system. You can resend your ticket email (see How do I reprint my tickets? above) when your printer is working, or you may bring identification to the Museum's Will Call counter to have tickets reprinted there on the day of your visit.

Groups and Field Trips

At the Museum

  • Is photography allowed in the Museum?

    Yes. Photos and videotapes for personal use may be taken inside the Museum, except in the Omnimax Theater and in certain special exhibits or presentations. Due to safety concerns, tripods are not allowed. Photos, videotapes or audiotapes for any other use require advance notice and the express prior written permission of the Museum's Public Relations Department.

  • May I bring my own stroller, wheelchair or wagon?

    Your own stroller and wheelchair is permitted inside the Museum, except in certain exhibits where posted. For the safety of our guests, wagons are not permitted.

    Stroller and wheelchair rental are available in the Entry Hall. Please see our Amenities page for more details. 

  • Is the Museum accessible to guests with disabilities?

    Yes. Please read our Accessibility page to learn more.

  • Where can I store luggage or other items during my Museum visit?

    The Museum's Coat Check is located in the Entry Hall. See our Amenities page for more details.

  • My child has food allergies. Are there allergy-free options for us in the Brain Food Court?

    The Brain Food Court offers a variety of lunch options including salads, sandwiches, pizza, pasta, market station, grill favorites, soup, fruits and desserts. There are gluten/dairy/nut free options; please check with our food service staff to confirm any ingredients.

    For specific allergen information or questions regarding menu items in our Brain Food Court, Museum Café and Finnigan’s Ice Cream Parlor, please contact our Food Service Team at 773-753-6869. We ask that you contact the Food Service Team at least two weeks in advance of your visit to ensure you have the best dining experience while at the Museum. Please note that we do not have an allergen-free kitchen. Guests with special dietary needs or who suffer from sensitive or life threatening food allergies are welcome to bring pre-prepared foods to the Museum.

After Your Visit