Museum of Science and Industry

Policies and Procedures

Group Reservation Policy

Complete and submit the Request for Registration. Once your reservation has been confirmed, 30% of total payment is due to hold space for your group. The balance due is required four weeks prior to the event. If full payment is not received at this time, we cannot guarantee your group's reservation. Reservations will be confirmed upon receipt of full payment. All reservations are on a first-come, first-served basis. We reserve the right to limit the number of attendees for each event.

Family Reservation Policy

Call (773) 684-1414, ext. 8800 for family registration. Families must pay the fee upon registration and provide the names of family members attending.

Group Payment Policy

• Thirty percent (30%) of total payment is due to hold space for your group.
• The balance due is required 4 weeks prior to the event.
• If full payment is not received at this time, we cannot guarantee your group's reservation.
• Reservations will be confirmed upon receipt of full payment.

Group Leader Policy

To guarantee your group's reservation, each Group Leader must provide a roster listing the names of each person in his/her group. The Group Leader is responsible for communicating information from Snoozeum mailings to his/her group. The Group Leader is the contact person in all arrangements with the Museum before and during the Snoozeum. See the Group Leader Contract for specific responsibilities. A signed contract should be submitted with the deposit once your group has been accepted.

Cancellation Policy

• The Museum of Science and Industry reserves the right to cancel at any time.
• All group cancellations must be received in writing no later than 4 weeks prior to the event date. All refunds will be processed minus a $25 administrative fee.
• Any cancellations received less than 4 weeks prior to the event will be refunded at fifty (50%) percent up to one week before the event.
• Any tickets to be refunded must be returned and received by the Museum before a refund will be issued.
• All cancellations must come from the group leader.

No refunds will be given the week before, the day of the event or after the event.

Rules and Regulations

We want everyone to have a fun and safe time. Please help us by following these rules and guidelines.

• Adults must accompany children at all times (even to the restroom at night).
• Guests must wear shoes at all times when walking around the Museum, even at night. Think of it as camping without the actual outdoors.
• Don't unroll your sleeping stuff until bedtime. We don't want anyone walking on your stuff to see the exhibits.
• Don't set up your stuff in front of marked exits or stairwells, and leave a walkway between people. We don't want anyone being stepped on in the dark.
• Be respectful of other people and their stuff. Do not run or play on stairways, escalators or elevators. There will be plenty of ways to have fun!
• No food or drink is allowed overnight in exhibit areas. Alcohol is not permitted anywhere!
• We ask that you observe quiet after midnight. Some people really try to sleep. If your idea of a sleepover is cards and chips until 3 a.m., we have a designated area where you can indulge. An adult must accompany children (see bullet #1, above).
• Museum Security Officers patrol the premises all night! If you have any problems or an emergency, please contact one. Please keep your group leader informed as well.
• Should an emergency arise, you will be directed what to do by Museum staff and uniformed Security Officers. Please follow their directions quickly and quietly.
• Clean up your sleeping area by 8:00 a.m. Cleaning crews will start going through areas to get the Museum ready to open.
• The Museum reserves the right to ask any group to leave that does not adhere to these rules.