Planning Your Visit
What are your hours?
Does the Museum offer free days?
MSI offers 52 free days each year to Illinois residents who show valid proof of residency.
What is the Museum's Illinois Free Day schedule?
View the Museum's schedule of Illinois Free Days.
How do I get to the Museum?
Where can I get information on Chicago and where to stay while visiting the Museum?
See our Tourists page for hotel information, which features special offers that include Museum admission. Also, you can visit the Chicago Office of Tourism at choosechicago.com for details on hotels, restaurants and things to do in the Windy City.
Do active military personnel, firefighters, police officers or teachers get in free?
Active military personnel, Chicago firefighters, Chicago police officers and Illinois teachers (pre-K through 12th grade) can receive free Museum Entry for themselves by showing a current I.D. when purchasing tickets.
Where can I purchase tickets?
To purchase tickets to the Museum of Science and Industry, you may buy them online, by phone at (773) 684-1414, or at the Museum's ticket counters. Purchasing in advance ensures that you can avoid lines and receive tickets for the Omnimax film or special exhibits you'd most like to see.
What if I have trouble using your online ticketing?
Our online ticketing is compatible with almost any computer, smartphone, tablet or device. If you experience trouble using our online ticketing, please order by phone at (773) 684-1414 (option 3, then 1) during Museum hours. Outside Museum hours, fill out our Ticketing Help form, noting the device and operating system you are using.
What is your online ticketing fee?
Our processing fee for tickets purchased online is $1.50 per Museum Entry ordered.
If I have a Chicago CityPASS, can I use online ticketing to add more exhibits?
Additions to CityPASS tickets cannot be made via online ticketing. CityPASS holders can add special exhibits or other experiences during their express entry at Museum ticket counters.
Can I use online ticketing with my voucher, offer or coupon?
Vouchers, offers and coupons must be redeemed in person at Museum ticket counters. This also applies to reciprocal admission offered to members of participating ASTC institutions (see link for offer details).
How do I reprint my tickets?
Your tickets can be reprinted by retrieving the email sent at the time of purchase. If you are unable to retrieve it, go to Buy Tickets and choose Resend Ticket Email. Guests who cannot access their order that way should call the Museum at (773) 684-1414 (option 3, 1).
What if I couldn't print or have lost my ticket?
As long as your purchase was completed, your ticket is still in our system. You can resend your ticket email (see above) when your printer is working, or you may bring identification to the Museum's Will Call counter to have tickets reprinted there on the day of your visit.
Groups and Field Trips
Does the Museum offer group discounts? How do I book a group?
Find out about group visits to the Museum.
Where can I find tips for planning a field trip for my class?
For helpful hints on planning a field trip to the Museum, visit our Field Trips page.
Where can I find other teacher resources?
The Museum's Center for the Advancement of Science EducationEducation offers hands-on programs for students, professional development opportunities and classroom resources for educators and out-of-school-time programs at the Museum and in Chicago-area communities.
What are your resources for visits from home school families?
Your best place to start is our Home School Groups & Families page, which has information on admission policies, special Learning Labs, and tips for your visit. You can also sign up there for our quarterly home school e-newsletter.
At the Museum
Is photography allowed in the Museum?
Yes. Photos and videotapes for personal use may be taken inside the Museum, except in the Omnimax Theater and in certain special exhibits or presentations. Due to safety concerns, tripods are not allowed. Photos, videotapes or audiotapes for any other use require advance notice and the express prior written permission of the Museum's Public Relations Department.
Do you have an area for nursing mothers at the Museum?
Nursing moms can breastfeed their babies in any public area of the Museum, with or without a cover based on their preference. Additionally, MSI offers a special nursing space in the Idea Factory exhibit, which includes a rocking chair/curtain. Moms who bottle feed may also feed their babies anywhere.
Does the Museum have strollers and wheelchairs for rent?
Yes. They are available in the Entry Hall. Stroller rental is $2 and wheelchairs are free. Both require a driver's license or I.D. To reserve a wheelchair in advance, contact the Coat Check at (773) 753-6862 or coatcheck(at)msichicago.org.
Your own stroller is permitted inside the Museum, except in certain exhibits where posted. For the safety of our guests, wagons are not permitted.
Is the Museum accessible to guests in wheelchairs or with mobility impairments?
Entrance: There are curb cuts in front of the Museum’s two street level circle drive front entrances. Each entrance is equipped with automated (push-button entry) doors in addition to the revolving doors. Inside an elevator is available to take you down to Entry Hall for the ticketing counters.
Parking: There are accessible parking spaces on all levels of our underground garage. Our oversize and van-accessible parking spaces (for vehicles under 8’2”) are all located on Parking Level D (BLUE). The entrance doors to the Museum on this level have also recently been converted to automated (push-button entry) for ease of access. Elevators provide access between each upper parking level and Entry Hall.
Inside the Museum: Elevators and ramps are located throughout the Museum providing access to all floors. There are accessible toilet stalls in all of our restrooms. Wheelchairs, including manual or electric single seat chairs and electric mobility seated scooters, and other manually operated mobility devices including walkers, crutches, canes, braces and other similar devices, are permitted in all general public areas of the Museum. No other type of manually operated or power-driven mobility devices including but not limited to Segways, self-balancing two-wheeled electric scooters or “hoverboards”, wagons, tricycles and carts are permitted in the Museum. Due to the high volume of pedestrian traffic in the Museum, the size, type, weight, dimensions and speed of these devices, and the substantial risk of harm to Museum exhibits, other visitors and the operator of such a device, these devices are not permitted. If your mobility device is not permitted, the Museum has available for rent free of charge manually operated wheelchairs (see above information on wheelchair rentals including advance reservations).
Where can I store luggage or other items during my Museum visit?
The Museum's Coat Check is located in the Entry Hall. See our Amenities page for more details.
My child has food allergies. Are there allergy-free options for us in the Brain Food Court?
The Brain Food Court offers a variety of lunch options including salads, sandwiches, pizza, pasta, meat/fish "carvery station," grill favorites, soup, fruits and desserts. There are gluten/dairy/nut free options; please check with our food service staff to confirm any ingredients. You may also bring your own special-dietary-needs lunch to the Museum.
Who should I contact for information on accessibility accommodations?
The Museum is committed to providing a quality experience for all visitors. For any questions or additional information about assistive services and other accommodations, including for assistance in the Museum stores and food court, please call the Museum at (773) 684-1414 or TTY (773) 753-1351, or email us at contact(at)msichicago.org. Please contact us at least two weeks in advance of your visit for to arrange for assistive services.
After Your Visit
How do I reach the Museum's Lost and Found?
Call the Museum's Coat Check at (773) 753-6862 or e-mail coatcheck(at)msichicago.org to inquire about a lost item. While at the Museum, visit the Coat Check in the Entry Hall. Items turned in to our Lost and Found will be kept for 60 days.
How can I purchase Museum merchandise?
If you forgot to pick up an Omnimax DVD, a fluffy chick or a plush Einstein while at the Museum, visit our online store. For a shopping experience that's beyond unique, visit The Big Idea, The Galaxy Shop or The Kid's Stop Shop at the Museum. They've got everything from the educational to the out-of-this-world!
Where do I order reprints of photos taken at Museum photo studios?
If you had pictures taken at one of the Museum's photo studios, such as at the U-505 exhibit, Yesterday's Main Street or a temporary exhibit, you can visit msichicago.org/photos to order reprints or other photo products.
About the Museum
How can I sign up for the Museum's e-newsletter?
Keep up with the latest Museum news! Use the form at the bottom of this page, or any page on the Web site, to subscribe to our e-newsletter.
Where can I find Museum press releases or talk to someone in the Public Relations Department?
By accessing the Museum's online press page.
How can I request a ticket donation from the Museum for our fundraiser?
See our Donation Requests page for details and requirements.
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