Museum of Science and Industry

System Technician

Department: Information Technology
Status: Full Time

Responsibilities

Provide a customer-focused computer support environment by either personally providing, or facilitating vendors and/or internal resources to offer support for MSI user community. Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals along with maintaining standards and security policies. This individual is responsible for expert technical support for MSI’s major applications and related systems including financial, ticketing and point-of-sale devices.  The intent of this position is to support a consistent, predictable and secure delivery of critical and non-critical services for other MSI employees. Responsibilities include, but are not limited to the following:

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Documents, maintains, upgrades or replaces hardware and software systems (Move – Add – Change requests)
• Perform post-resolution follow-ups to help requests.
• In conjunction with the System Technician Supervisor, catalogs and maintains asset management of software and hardware and ensures proper archival of historical data including all support documentation.
• Provide basic end user support for standard Museum software applications such as Excel, Access, Outlook and PowerPoint.
• Follow preventative maintenance plans provided by Operations Manager and Network Administrator; record appropriate information in Track-It.
• Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
• Assist with end user technology education initiatives as required.
• Additional related duties as assigned, including consulting with other departments on documentation projects at the direction of the Technology Services Manager.

Qualifications

• Excellent communication skills.
• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience is required.
• Experience maintaining Intel and Macintosh computers.
• Previous experience with network infrastructures and wireless applications.
• Strong understanding of Excel, Word and Outlook.
• Very strong understanding of PC and Mac hardware and workstation OS platforms.
• Strong understanding of peripherals including printers, modems and PDAs.
• Good customer service and communication skills.
• Ability to interact with all levels of Museum staff.
• Problem-solving abilities.

How to Apply

The Museum of Science and Industry is an AA/EOE/ADA employer.