Programs IT Support Specialist
Department: Information Technology Operations
Status: Full Time
The Programs IT Support Specialist will provide consistent, predictable, customer-focused IT support to MSI’s Center for the Advancement of Science Education (CASE) and other MSI programs.
Responsibilities include planning, installing, configuring, maintaining, supporting and optimizing IT hardware, software and communications. Coordinate internal and external resources to ensure optimum performance of CASE related technology including but not limited to MSI digital media department, facilities, exhibit maintenance, IT, as well as CASE external program partners. This position will require excellent communication, analytical and problem-solving skills to identify and resolve issues. Areas of responsibility include, but are not limited to: learning technologies and equipment for interactive video conferencing, digital design and fabrication, wireless network access in public spaces, classroom and lab space technology, management and visualization of scientific data sets, and tablet, laptop and other computing devices for large groups of participants.
Responsibilities include, but are not limited to the following:
- Primary IT liaison dedicated to the support of all technology used to facilitate CASE programing.
- Perform analysis and diagnosis of complex hardware and software problems for a variety of systems and programs, and recommend and implement solutions appropriate for short-term and long-term needs of all stakeholders.
- Perform systems maintenance, including installing and upgrading software, installing hardware, maintaining backups, programming data sets and configuring systems and applications.
- Gauge the effectiveness and efficiency of existing systems; research, develop and implement strategies for improving or further leveraging these systems.
- Design, implement and perform system backup procedures, and other recovery processes in accordance with disaster recovery and business continuity strategies.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Collaborate with network staff to ensure smooth and reliable operation of software and systems.
- Work with executive team members, decision makers, and stakeholders from CASE and other Museum divisions to define requirements and systems goal and to identify and resolve systems issues.
- Conduct ongoing research on various software and hardware products to establish and maintain industry-leading practices. Propose and justify recommendations and support purchasing efforts.
- Monitor and test system performance; prepare and deliver system performance statistics and reports as required to ensure optimal performance.
- Interact and negotiate with vendors, outsourcers and contractors to secure system-related products and services.
- Provide orientation and training to end-users for modified and new systems.
- Provide training and second level technical support to the Help Desk support technicians.
- Additional related duties as assigned.
- Bachelor’s degree in computer science or equivalent.
- Three to five years of related experience and/or training, or equivalent combination of education and experience.
- Working technical knowledge of current software protocols and Internet standards.
- Experience with Linux operating systems highly preferred.
- Working knowledge of PC operating systems including Windows and Macintosh.
- Excellent software troubleshooting experience.
- Knowledge of show and lighting control systems highly desired but not mandatory.
- Working knowledge of video conferencing and video learning systems.
- Excellent project management and organizational skills.
- Proven record of implementing successful hardware and software projects.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
The Museum of Science and Industry is an AA/EOE/ADA employer.
- Museum Hours
- Through Friday, May 24: 9:30 a.m. to 4 p.m.
Saturday, May 25: 9:30 a.m. to 5:30 p.m.
Sunday, May 26: 11:00 a.m. to 5:30 p.m.
- Open daily except Thanksgiving and Christmas
- Through Friday, May 24: 9:30 a.m. to 4 p.m.
- Museum Location
Museum of Science+IndustryGetting Here57th Street and Lake Shore DriveChicago, IL 606371 (773) 684-1414
- Happening Now
A stunning look inside the animal kingdom from the creators of BODY WORLDS.
A visually stunning exploration of our planet's perilous ring of orbiting debris.
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Join us for hands-on projects, student discussions, live science experiences and more!
Revisit the memorable architectural and visual design of Chicago's 1933 World's Fair.